Cancellation & Refund Policy

1. Booking Cancellations

• Customer Cancellation: You can cancel your appointment free of charge up to 2 hours before the scheduled time via the Velvett app.
• Late Cancellation: Cancellations made within 2 hours of the appointment may incur a cancellation fee as determined by the partnered studio.
• Partner Cancellation: If a studio or stylist cancels your booking due to unforeseen circumstances, you are entitled to a full refund to your original payment method.

2. Refund Processing (via Razorpay)

If you are eligible for a refund (due to early cancellation or a partner-initiated cancellation):

• The refund request is automatically initiated through our payment gateway, Razorpay.
• Approved refunds will be credited back to your original source of payment (Credit/Debit Card, UPI, Netbanking).
• Standard processing time for refunds to reflect in your bank account is 5 to 7 business days, depending on your banks policies.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• No-shows: If you fail to arrive at the studio for your scheduled appointment without prior cancellation.
• Service Dissatisfaction: Since Velvett is an aggregator, any grievances regarding the physical quality of the haircut/styling must be resolved directly with the Studio Management. Velvett does not process refunds based on service taste or quality.
• Partner subscription payments (Velvett Signature) are completely non-refundable once the billing cycle begins.